SMC sign up to Motor Industry Code Of Practice

28/11/08 SMC Group sign up to the Motor Industry Code Of Practice

Surrey Renault dealer group SMC has signed up to the new Motor Industry Code of Practice introduced at the end of August 2008.

All dealerships including Guildford, Woking and Weybridge were among the first in the country to sign up to the voluntary code and the new accreditation means staff at all sites are proven to be committed to open, fair and responsible practices and can display the Motor Industry Code of Practice logo which is recognised by both Trading Standards and the Department of Business, Enterprise and Regulatory Reform.

SMC Renault Service Director Tim Golding said all staff were proud to sign up to the scheme.

He said: “Any initiative like this can only help the industry as it will give motorists the confidence and trust in their dealership. At SMC, we’re delighted to receive the accreditation as it reflects the openness and honesty we have shown here since the dealership was started.”

Other clauses in the Code of Practice commit service and repair centres to carrying out work as agreed and to make sure final invoices match the original quote.

There is also a simple complaints procedure, free conciliation if there is a dispute, a free telephone advice line and the whole package gives consumers more rights than the law requires.

Aftersales@smcrenault